Field Service Coordinator

Title: Field Service Coordinator

Job Type: Full Time

Location: Dallas, TX 


KyotoCooling® provides mission critical air-conditioning and cooling solutions to large data center facilities.  Founded in 2008, the Company has over 500 installations worldwide on five different continents. Our customer list includes three of the top five data center owners / operators in the world. The Company’s headquarters are in Dallas, TX, with offices in Amersfoort, Netherlands; Streetsboro, Ohio; Toronto, Ontario; Johannesburg, South Africa and Tianjin, China.

The Field Service Coordinator will deliver the highest standard of field services excellence and capabilities for KyotoCooling and its customers. The Field Service Coordinator will organize the mobilization and demobilization of field employees. Coordinators will update the company databases as appropriate on a daily basis ensuring accurate employee and job status and financial information.


Job Responsibilities

  • Receive and create new jobs and employee assignments in company databases
  • Update and maintain company databases with employee, job and financial information
  • Interact with field employees to provide information about job assignments
  • Ensure travel costs support department objectives (flights, accommodation, vehicle hire)
  • Generate and manage multiple reports for business partners as needed
  • Assist with development and testing of system modifications within our systems and databases
  • Coordinate mobilization and demobilization of field employees to ensure timely arrival to and from job sites
  • Initiate requests and follow up on information in an organized fashion
  • Update and maintain accuracy of pay, cost, and bill rates, site information, and project information
  • Understand and follow Master Service Agreements for job set ups for the business supported
  • Validate financial information in our systems
  • Assist management team with employee expense reports or credit card issues
  • Support segment conferences and/or training events
  • Perform other duties as assigned
  • Monitor and manage outbound travel
  • Initiate cases internally to procure visas / work permits
  • Communicate with various government agencies for certification of documents
  • Fulfill request for Letter of Invitation (as needed)
  • Provide guidance to employees and Field Service teams regarding documents, cost and time requirements for visa / work permit applications
  • Process and complete any exit permit or formalities prior to employees leaving the home country for assignment, if applicable

Job Requirements

  • 3 years relevant work experience in field operations, customer service or office administration role desired.
  • NetSuite or other ERP experience preferred
  • Excellent customer service and interpersonal skills
  • Excellent communication, time management and organizational skills
  • Ability to multi-task, coordinate, plan and assume managerial responsibilities as deemed appropriate by the Supervisor
  • Demonstrate leadership ability through decision-making abilities, troubleshooting, problem-solving and teamwork
  • Intermediate knowledge level of Microsoft Office (Word, Excel, Power Point, Outlook)


  • Bachelor’s degree preferred. Related degree considered in lieu of experience.


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